Frequently Asked Questions (FAQs)

Welcome to our FAQ section! We've answered the most common questions our customers ask before and after shopping with us.

1. What kind of products does Pawssibly Pets sell?

We specialize in carefully selected pet products that solve everyday problems for dogs and cats, such as feeding, comfort, enrichment, and home convenience.

2. Are your products safe for pets?

Yes. We prioritize pet safety and usability. Products are reviewed based on materials, design, and suitability for pets before being listed.

3. Do you ship internationally?

At launch, shipping availability will depend on location. Full shipping details are always available on our Shipping & Delivery page.

4. How long does shipping take?

Shipping times vary by product and destination. Estimated delivery timelines are clearly displayed at checkout and in your order confirmation email.

5. What if my product arrives damaged or incorrect?

No worries! Please email us with your order number and a clear photo of the item. We’ll resolve it with a replacement or refund fast when necessary.

6. Can I return or exchange an item?

Yes. We offer returns within 20 days of delivery for unused items in original packaging. Visit our Return Policy page for full details.

7. How can I contact customer support?

You can reach us anytime at support@pawssiblypets.com. We aim to respond within 24 – 48 business hours.

8. How can I track my order?

You’ll receive an email with a tracking link once your package is shipped. If you didn’t get it, check your spam folder or contact us at support@pawssiblypets.com.

9. Do you offer discounts or promotions?

Yes! Join our email list to get weekly updates on sales, promotions, and pet care tips. You can sign up at the bottom of this page.