Contact Pawssibly Pet Customer Service for Expert Help
Last Updated: 9 May 2026
We’re Here to Help
Whether you have a question about your order, need help choosing the right product for your pet, or want to raise an after-sales concern — our support team is here for you. We are committed to responding to every enquiry promptly, honestly, and with your satisfaction as our priority.
Contact Options
| Channel | Details | Response Time |
|---|---|---|
| Email Support | support@pawssiblypets.com | Within 24–48 hours, Mon–Sat |
| Live Chat | Click the chat icon at the bottom-right of any page | Real-time during business hours |
Support hours: Monday to Saturday. Enquiries received on Sundays or public holidays will be responded to on the next business day.
What to Include in Your Email
To help us resolve your query as quickly as possible, please include the following in your first email:
- Your full name and order number (found in your order confirmation email)
- A clear description of your query or issue
- For after-sales claims (damaged, wrong, or missing items): clear photos or a short video showing the problem
- Your preferred resolution: refund or replacement
Using the correct subject line helps us prioritise and route your email correctly:
- Order enquiry: "Order Enquiry — Order #[Your Order Number]"
- After-sales claim: "After-Sales Request — Order #[Your Order Number]"
- Cancellation: "Cancellation Request — Order #[Your Order Number]"
- General question: "General Enquiry — [Brief Topic]"
Send Us a Message
Prefer to contact us directly from this page? Fill in the form below and we’ll get back to you within 24–48 hours.
Helpful Links
Before contacting us, you may find your answer in one of these resources:
- Shipping & Delivery Policy — Processing times, delivery windows, tracking, and customs information
- Return & Refund Policy — What is covered, how to raise a claim, and refund timelines
- Frequently Asked Questions — Answers to the most common questions about orders, products, and support
- Track My Order — Enter your tracking number to monitor your delivery in real time
Our Commitment to You
At Pawssibly Pet, we believe that great customer service is not just about resolving problems — it’s about building trust. Every enquiry we receive is treated with care and responded to personally. We do not use automated responses for after-sales claims. When you contact us, a real member of our team reads your message and works to find the best resolution for you.
We are a small, dedicated team passionate about pet care and committed to making your experience with Pawssibly Pet a positive one — from the moment you browse our store to long after your order arrives. 🐾